Privacy Policy
Effective Date: 9/30/2025
At Clankie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered lead tracking and chatbot platform.
1. Information We Collect
Personal Information
- Name, email address, and contact information
- Company name and business information
- Account credentials and preferences
Usage Data
- Chat conversations and interactions
- Lead tracking and management data
- Platform usage analytics and performance metrics
2. How We Use Your Information
- Provide and improve our AI chatbot and lead tracking services
- Personalize your experience and optimize platform performance
- Send important updates, notifications, and support communications
- Analyze usage patterns to enhance our features and functionality
- Ensure platform security and prevent fraudulent activities
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in these circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- With trusted service providers who assist in platform operations (under strict confidentiality agreements)
- In case of business merger, acquisition, or asset transfer
4. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all data transmission
- Secure cloud storage with regular backups
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
5. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Export your data in a portable format
- Opt-out of marketing communications
- Request restriction of data processing
- File a complaint with relevant data protection authorities
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is typically deleted within 30 days of account closure, unless longer retention is required by law.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or platform notifications.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@clankie.com
Address: Gonzalitropia LLC
Response Time: We respond to privacy inquiries within 48 hours